FAQ’s

How can I contact Maybella Beauty?

You can reach our Customer Support Team through:

📧 Email: info@maybellabeauty.com

🌐 Website: www.maybellabeauty.com

We aim to respond to all inquiries within 24–48 business hours. Whether you have questions about our products, orders, reseller opportunities, or collaborations, we’re always happy to assist you.

Do you ship nationwide?

Yes. We currently ship anywhere in the Philippines. International shipping will be available in the future as we continue to expand.

Where do you ship from?

All orders are carefully packed and shipped from our fulfillment center in the Philippines.

Can I change or cancel my order?

Yes. If you need to modify or cancel your order, please contact our Customer Support Team at info@maybellabeauty.com as soon as possible. Requests can only be accommodated before your order has been processed or shipped.

What payment methods do you accept?

We accept secure online payments through our website. Available payment methods may include Visa, Mastercard, American Express, PayPal, and other payment options displayed during checkout.

When will my order be processed?

Orders are typically processed within 1–3 business days (Monday–Friday, excluding holidays). Once your order has been processed, you’ll receive a confirmation email with your shipping details and tracking information, if available.

How long will it take to receive my order?

Delivery times vary depending on your location and the courier. Most orders within the Philippines arrive within 3–7 business days after shipment. During peak seasons or promotional events, delivery may take a little longer.

What if I don't receive my order?

If your order has not arrived within the estimated delivery timeframe, please contact us at info@maybellabeauty.com. Our Customer Support Team will investigate and assist you as quickly as possible.

How do I return an item?

At this time, returns are only accepted for items that are incorrect, damaged, or defective upon delivery. Please contact our Customer Support Team at info@maybellabeauty.com within 7 days of receiving your order. Kindly include your order number and clear photos of the item for faster assistance.

Need More Help?

Our Customer Support Team is always happy to assist you.

We look forward to serving you.